UX Designer at Walmart Labs

Improving e-commerce purchase experience

I joined Sam's Club UX team in February 2016 as a UX Architect. It is an independent business within the Walmart hub which is membership based. With it's primary use case being selling variety of bulk grocery items, electronics and home goods, one of the primary ongoing initiatives is to make doing that simple and easy to accomplish online.

In comparison to Amazon, Sam's Club allows for multiple fulfillment channels for an item. This means an item can be picked up in the store and shipped to home. This flexibility on the user's side comes with a whole set of complex use cases and problems to solve.

Role

UX Architect.

Responsible for:

Projects

#1

I'm working on Bundles on Sam's Club at the moment. Here is the present experience. And here is what me and the team are proposing.

#2


Cart, Checkout and Order Confirmation Pages
A 7-month long initiative to re-design these pages as a part of Sam's Club Pangea migration. Teamed up with senior designers to explore the clean visual language while incorporating specific business use cases. Here is a quick prototype showing the linking between the pages.

Case study coming soon.

#others



Refer a friend to Sam's Club
Led the design for 'refer a friend' experience. This project involved bringing an externally existing page into Sam's 'Your account' ecosystem.



Promotions on Sam's
Leading the designs to showcase multiple promotions on a single item throughout the purchase journey.

Team structure

Key things I learned


Read about these in detail here.